Terms and Conditions of Supply

Welcome to Dooks International Private Limited (DIPL). By requesting quotations, placing purchase orders, or executing supply agreements with DIPL or its division units (Rudra Enterprises & Dooks Paperpack Industries), you agree to the following terms:

1. Orders & Technical Specifications

• All manufacturing orders are executed based on client-approved sample prototypes or written CAD, GSM, bursting strength, and print specifications.
• Custom printed items (corrugated boxes, BOPP tapes, thermal billing rolls, barcode labels) require formal client sign-off on digital artwork proofs prior to mass production.
• Any design or dimensional modification requested post-proof approval may incur additional tooling, die-cutting plate, or stereo cylinder charges.

2. Commercial Pricing & Payment Terms

• Quotations provided by DIPL are valid for 30 calendar days from the date of issuance, subject to raw material paper pulp and polymer market price adjustments.
• Payment terms are governed by the specific proforma invoice or supply contract executed between the client and DIPL.
• Timelines for order dispatch are calculated from the date of final artwork/sample approval and receipt of the agreed advance payment.

3. Manufacturing Tolerances & Quality Assurance

• All corrugated boxes and paper packaging products adhere to standard manufacturing tolerances of ±3% in sheet dimensions and GSM weight.
• Quality testing (Bursting Strength, Edge Crush Test, Moisture Content) is performed in accordance with ISO 9001:2015 quality standards.
• Notification of any damaged or defective shipments must be submitted in writing with photographic proof within 7 business days of delivery.

4. Hardware & Auto-ID Solution Warranties

• Barcode printers, scanners, and RFID readers supplied by Rudra Enterprises carry standard manufacturer warranties.
• Warranty covers manufacturing defects but excludes damage resulting from power surges, liquid exposure, physical misuse, or unauthorized disassembly.

5. Intellectual Property & Brand Rights

• Custom logos, trademarks, and artwork supplied by clients remain the exclusive intellectual property of the client.
• DIPL reserves the right to showcase non-confidential sample packaging in corporate portfolios and marketing material unless prohibited by an NDA.

6. Governing Law & Dispute Resolution

• All supply contracts, invoices, and transactions are governed by the laws of India.
• Any legal disputes arising out of business transactions with DIPL shall be subject to the exclusive jurisdiction of the competent courts in Delhi / Faridabad (Haryana), India.

7. Contact Information

For questions or concerns regarding commercial supply terms, please contact:

• Email: dooksintl@gmail.com
• Phone: +91 83830 38971
• Registered Office: Plot No 6, Industrial Area, Sector 58, Faridabad, Haryana - 121004, India.